10 Steps to a Successful Spa Launch - Step 8: Train the Staff

Index Table of contents  Contact • Virtual Spa • Email Caren Thornburgh  Related Links • Spa Employee Compensation, a Spa Site Guest Article by Caren Thornburgh • Personality Profile of the Spa Industry, a Spa Site Guest Article by Caren Thornburgh •  For the Spa Professional - Making an existing spa business more profitable, a Spa Site Chat with Caren Thornburgh • How to Choose a spa / What to Look for in a Spa, a Spa Site Chat with Caren Thornburgh • Spa Business Articles

Creating a serene, peaceful environment for guests requires lots of behind-the-scenes customer service training so that employees aren't caught off guard. For your opening team you will have the luxury of training them all together; however, you'll also want to have a system in place for on going training and quality control. On-going training can also provide you with additional staff incentives. Bringing onto the premises industry experts to teach staffers specific treatment modalities can help motivate them as well as keep them loyal to your spa.

Caren Thornburgh, founder of Virtual Spa, Inc. (www.virtualspa.net ), a Web gateway site serving the needs of spa owners and managers with consulting, training programs, and spa career services. She can be reached at (978) 356-0824 or caren@virtualspa.net.

 
graphics courtesy of Caren Thornburgh

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