Terry Herman
5846 Doe Circle
Westmont, IL 60559
terry_h60559@yahoo.com
630-434-1324

TERRY HERMAN is a management consultant, speaker, writer and reviewer specializing in issues related to the hotel, resort and spa industry.  Ms. Herman has an extensive background in qualitative and quantitative management, having served on the boards of a number of organizations, including OPEIU, AGMA, PMAC, NARAS and DSA.  She currently serves on the Editorial Board of Spa Management Journal.  A regular contributor to this publication, she has also written for other publications, including the Internet.  Her topics have focused on issues such as continuing education, management style and techniques, comprehensive facility review, fitness and nutrition, stress management, aging, etc.  Ms. Herman has also written reference materials for an organization’s website.  Ms. Herman is frequently contacted by various publications as an industry expert to share her insight and experiences on industry related issues.   As a consultant, her disciplines have emphasized improved efficiencies, contracts, vacation locale selection, standardization and systems, public relations, community outreach, marketing and sales, etc.  Her speaking presentations have covered such topics as stress management and reduction, relaxation techniques, nutrition and fitness, body-mind-spirit, spa regimens, treatment techniques and efficacies, developing an at-home spa, fragrance and aromatherapy, developing and expanding the customer base, growing one’s business, resource interaction, the correlation of an informed consumer to profit levels, marketing one’s business, etc.  Ms. Herman has made presentations at a variety of venues, including Nordstrom’s, IECSC and Spacifically.  Ms. Herman has a Bachelor’s Degree in Liberal Arts and post-graduate study in management science and business administration.

Articles Published:

A spa's first impression, may be your client's last.
A Spa Management Journal article by Terry Herman covering: Your image should encourage, not discourage, Present your clients with knowledge, Your client's experience upon entering your spa, Spa music, Odors/hygiene/cleanliness, adequate space, noise, products, etc. Never take you clients for granted.

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